GENERAL INFORMATION
For the purposes of sales the currency is shown in New Zealand dollars and is shown including GST of 15% (other fees and charges may be applied by your bank, card issuer or other party).
2023 TERMS AND CONDITIONS
1. Meaning of Terms
1.1 Definitions:
1.1.1 'Member' means the person who holds a Wellington Lions or Hurricanes and Lions Membership and whose name needs not be recorded on the Membership Card and for the purpose of any entitlements is limited to one person per Membership.
1.1.2 'Membership' means one of the categories referred to in paragraph 1.2.
1.1.3 'Membership Card' means a Ticket that is issued by the Hurricanes or Wellington Rugby in respect of a series of matches at Sky Stadium.
1.1.4 'Membership Card Holder' means a person who uses a Membership Card for entry to Wellington Lions Bunnings warehouse NPC on the relevant game day.
1.1.5 'Person' means and includes an individual and an incorporated body such as by way of example but not limited to, a company and a society.
1.1.6 'Primary Account Holder' means a person:
who purchases a Membership from the Hurricanes or Wellington Rugby; and
to whom correspondence about the Membership will be addressed; and
who is recorded by the Hurricanes or Wellington Rugby as having the right to exercise specific rights attaching to the Membership (e.g. any right of renewal or priority (if any) granted in respect of that Membership); and who is entitled to entry to Wellington Lions 2023 Bunnings warehouse NPC games if the person is the bearer of the Membership Card.
1.1.7 'Secondary Account Holder' means a person who is a Membership Card Holder but who is not a Primary Account Holder in respect of that Membership.
1.1.8 'Stadium' means Sky Stadium in Wellington.
1.1.9 'Ticket' means the item of proof of payment issued by the Hurricanes or Wellington Rugby to a person on conditions to allow a person entry to Wellington Lions 2023 Bunnings warehouse NPC games, organised or managed by Wellington Rugby.
1.1.10 'Ticket Holder' means a person who uses a Ticket for entry to Wellington Lions 2023 Bunnings warehouse NPC games on the relevant day.
1.1.11 'Wellington Rugby' means WRFU Inc. - in respect of amateur rugby including club rugby; or Wellington Rugby Limited - in respect of all other rugby; and in each case where appropriate includes its agents and contractors.
1.2 Categories of Membership
1.2.1 A Wellington Lions ‘ Membership' means a Membership that admits to a Wellington Lions 2023 Bunnings warehouse NPC.
A Wellington Lions or Hurricanes & Wellington Lions Member will be granted one 'free ticket' per membership for the following home Investec Super Rugby playoff matches based on their category:
Platinum Adult - Quarter Final, Semi Final and Final
Silver Adult – Quarter Final, Semi Final and Final
Bronze Adult - Quarter Final, Semi Final and Final
Child Member - Quarter Final, Semi Final and Final
– Quarter Final, Semi Final and Final
– Quarter Final, Semi Final and Final
1.2.2 Child Members means a Membership that admits children 15 years and under.
2. KEY TERMS AND CONDITIONS
2.1 Payment
If you select a multiple payment plan, your Membership is not valid if payment is not received in full according to the selected payment plan. You are required to pay the Hurricanes / Wellington Rugby for all bank charges and other costs incurred as a result of any payment being dishonoured. All costs associated with any outstanding payments (including but not limited to debt collection costs, legal costs and any late payment fees) are payable by you. Wellington Rugby or the Hurricanes shall determine in its discretion the closing dates for orders and whether Membership Cards become available.
2.1.2 Hurricanes / Wellington Rugby reserves the right to allocate members different seats to the ones they hold, for All Blacks test matches if for any reason they are required for use by NZRU, Hurricanes or WRFU.
2.2 Consumer Guarantees Act 1993 Subject to compliance with the Consumer Guarantees Act 1993, Membership Cards and Tickets cannot be exchanged, refunded or returned after purchase except in the discretion of Wellington Rugby.
2.3 Rights of Primary Account Holder, Membership Card Holder and Ticket Holder All Membership Cards and Tickets are issued by Wellington Rugby or the Hurricanes on the strict condition that all Primary Account Holders, Membership Card Holders and Ticket Holders must comply at all times with all of these Terms and Conditions. Subject to compliance with these Terms and Conditions, the Primary Account Holder or Membership Card Holder or Ticket Holder is entitled to entry to WL2023 Bunnings warehouse NPC games for whom the Membership Card or Ticket relates.
2.4 Secondary Account Holders Secondary Account Holders may with the written consent of the Primary Account Holder, apply to Hurricanes or Wellington Rugby to have their name recorded on the Membership Card. Having their name recorded on a Membership Card does not make the person a Primary Account Holder unless this occurs by specific instruction of the Primary Account Holder and is permitted by Wellington Rugby. (See paragraph 2.7 headed 'Limited Exception to Prohibition on Transfer of Memberships').
2.5 Limited Exception to Prohibition on Transfer of Memberships Hurricanes / Wellington Rugby will allow Primary Account Holders to authorise the Hurricanes / Wellington Rugby to issue some or all of their Memberships to new Primary Account Holders nominated by them. This is specifically to allow those Primary Account Holders, who have historically purchased several Memberships, to transfer the responsibility and rights in those Memberships to persons who use those Memberships who will then themselves become the Primary Account Holders.
2.6 Limitation of Member Benefits Hurricanes / Wellington Rugby reserves the right to specify where Member benefits are subject to limited capacity. No liability will rest with Hurricanes / Wellington Rugby where a Member benefit is unable to be provided due to capacity being exceeded or lounge being unavailable for any reason. The Sky Stadium level 2 lounge has limited capacity and is on a first come, first served basis. The provision of some Member benefits will be reliant on mutual agreement between Hurricanes / Wellington Rugby and the Primary Account Holder. Both parties must communicate in good faith to establish a suitable time for the provision of such Member benefits.
2.7 Maximum Number of Tickets or Memberships Hurricanes / Wellington Rugby reserves the right to specify a maximum number of Memberships or Tickets that any person may purchase.
2.8 Scalping of Membership Card or Ticket not permitted Membership Cards and Tickets cannot be resold at a premium (scalped) nor used for advertising, promotional or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods or services without prior written consent of Hurricanes / Wellington Rugby. Subject to the above restrictions, you can sell your Membership Cards or Tickets to another person for its face value (or less) but any purchaser is also bound by these Terms and Conditions. This is not scalping.
2.9 Missing or Damaged Membership Cards and Tickets When advised that the Membership Cards have been damaged, lost or stolen, Hurricanes / Wellington Rugby will cancel those cards. Use of Membership Cards that have been reported as damaged, lost or stolen may result in prosecution. There is a $20 fee for the replacement of each damaged, lost or stolen Membership Card. If a paper ticket for any event has been damaged, lost or stolen, the Ticket Holder may request cancellation of the ticket and issue of a replacement ticket. A fee of $10 will apply for each booking. Tickets may be void and entry refused if the ticket is damaged or defaced in any way or if the Hurricanes / Wellington Rugby reasonably believe that the ticket has been acquired in breach of these Terms and Conditions.
2.10 Privacy Act statement Information about the Primary and Secondary Account Holders of the Membership is gathered and stored by Hurricanes / Wellington Rugby in accordance with the Privacy Act for the administration of the Membership which includes sending electronic messages specific to Membership benefits, offers, promotions or marketing. In addition, purchase of the Membership constitutes authorisation to the Hurricanes / Wellington Rugby to send electronic messages based upon your profile and interests. By providing your email and details you are expressly consenting to receiving recurring news, promotions, marketing, e-newsletters and electronic messages from the Wellington Rugby Football Union / about the Hurricanes, Wellington Lions and New Zealand Rugby. You have the right of access to, and right of correction of your personal information by contacting the Wellington Rugby. Provision of this information is a condition of purchasing a Membership with Wellington Rugby.
2.11 Changes to Matches Wellington Rugby reserves the right to vary, substitute, reschedule, or withdraw advertised matches and events and may cancel, interrupt, or stop any match or the event due to safety considerations or circumstances beyond its control.
3. BEHAVIOUR AND ENTRY TO AND RIGHT TO WELLINGTON LIONS 2023 BUNNINGS WAREHOUSE NPC GAMES
You must comply with the Conditions of the Hurricanes, Wellington Rugby and all game venues. These include:
3.1 Patron and Bag Searches It is a condition of the sale of every Membership and ticket and of entry to and at all venues that each Member and Ticket Holder agrees to and permits the search and inspection of any parcel, bag, garment or other item in their possession or worn by them. The purpose of a search is to locate prohibited items, which may be confiscated or may result in refusal of entry or removal from the game venue until such items are removed. If a person refuses to be searched or refuses to remove prohibited items from the game venue, such person will not be permitted to enter or remain in the venue. Such searches as outlined below may be undertaken by any gatekeeper, ticket seller, usher or other staff member or official of the Hurricanes, Wellington Rugby or game day venue.
All patrons and their possessions may be subject to searches before entering the game day venue.
Searches may also be carried out during an event and when leaving the game day venue.
Patrons who refuse to participate in searches may be denied entry to a game day venue or may be asked to leave the venue.
All vehicles entering and leaving a game day venue may be searched.
Prohibited items will be confiscated.
3.2 Playing Surface
Patrons are not allowed on a game day venues playing area before, during or after sports events. Breach of this rule will result in eviction, and issue of trespass notice.
3.3 Patrons may be refused entry to a game day venue if they:
Appear intoxicated/under the influence of drugs or exhibit disorderly behaviour
Fail to comply with security or gate staff requests
Attempt to bring in prohibited items
Have been previously issued with a trespass notice that still applies
Are not authorised to be in a game day venue, for example have no valid ticket, Membership Card or accreditation pass
3.4 Patrons will be asked to leave a game day venue:
Use obscene language
Are verbally or physically abusive, or behave in a disorderly or offensive manner
Are intoxicated
Are carrying out unauthorised activities within Sky Stadium
Throw items in the air or onto the pitch (including during Mexican waves)
Fail to comply with these Terms and Conditions
3.5 Restrictions on Patrons bringing food and drink items:
Plastic water bottles up to 1 litre in size and small amounts of food for personal consumption, such as sandwiches, fruit, chippies, cakes, etc. are permitted.
The items must be contained in one small bag per Ticket Holder or Member (bag must be soft-sided and fit under your seat)
Empty plastic water bottles may be filled in Sky Stadium from water outlets located at Aisles 2, 6, 9, 11, 23, 25, 28 & 32. The one litre size restriction applies
Alternative game day venues will have waer refilling options available to the public inside the game day venue.
3.6 Patrons may not bring into a game day venue:
Alcohol or any beverages other than water
Thermos flasks
Glass bottles or cans
Hot food
Commercially produced takeaway foods such as McDonalds, KFC, Subway, pizza etc.
Chilly bins, picnic baskets or large bags
Illicit drugs
Sound amplifiers including loud hailers
Musical instruments
Recording devices for commercial purposes
Prams, strollers, pushchairs (There are limited storage facilities for these items at the entrance. However Sky Stadium takes no responsibility for loss or theft).
Dogs or other pets (guide dogs are permitted)
Flares, fireworks, laser pointers
Knives or other dangerous weapons
Skateboards, roller blades, scooters or bicycles
Chairs of any kind
Flag poles of more than one metre in length
Signs or banners that are obscene, offensive or abusive
Any other item that Wellington Rugby and host venue determines may cause injury or public nuisance or inconvenience to any other person
3.7 Smoking
There is no smoking in Sky Stadium bowl area
Smoking is allowed only in designated areas: The area between the turnstiles and the main doors to the concourse; the emergency exit spiral ramp at the northern end of Sky Stadium (between aisle 34 and 35)
3.8 General
For the safety and security of patrons, surveillance cameras are in use throughout Wellington Lions 2023 Bunnings warehouse NPC game day venues
Patrons must not sit or stand in aisles, or block entry doors or emergency exits.
Some sporting and other activities are dangerous. Patrons viewing such activities do so at their own risk.
There are no pass outs. At some events, exit turnstiles may operate allowing re-entry with a valid ticket.
Clothing must conform to reasonable standards of decency
Radios, CDs, TVs may be used only with earphones
Cameras, videos, tape recorders and other recording devices may be prohibited for certain events
Umbrellas may not be raised in the seating bowl.
Patrons bring personal items into a game day venue at their own risk. The venue will not be held responsible for any damages to, loss or theft of a patron's personal property.
Advertising promotions and product giveaways etc. are not permitted at game day venues (this includes the walkways leading to the venues), unless expressly authorised by Wellington Rugby and the venue operators in writing. Any unauthorised product giveaways may be confiscated.
No alcohol is to be removed from host venues.
You may be photographed or video tapped in a game day host venue. The Wellington Lions and Wellington Rugby Football Union reserves the right to use these photos or video for marketing purposes without your consent.
3.9 Courtesy to Other Persons
Your Membership or ticket can be revoked by Wellington Rugby for what it considers to be abusive, dangerous, intoxicated or inappropriate behaviour by the Member, Ticket Holder or seat occupant. All Members and Ticket Holders are required to act in a manner, which is not discourteous to other persons a the game day venue. Persons expect to attend the relevant match without undue interruption or interference such as from abuse or harassment from others, unreasonable impairment of their sight lines or being subjected to thrown objects, liquids or substances.
3.10 Process to Address Discourteous Behaviour
If you are the subject of discourteous behaviour at a Wellington Lions 2023 Bunnings warehouse NPC game venue, you can address the matter. Our ticketing system allows us to identify the purchaser of the ticket for each seat. Therefore, you should record the seat number of the person who in your opinion is responsible for the discourteous behaviour and then record the details and then notify Wellington Rugby at the address set out in the contact section of these Terms and Conditions.
On the match day you can refer the issue to the information/security personnel (at Sky Stadium there are people at desks at Aisles 11, 18 and 26 Or text the security helpline on 5454 )who can talk to the person concerned or involve Wellington Rugby or Sky Stadium Management or the Police as appropriate.
Remember we cannot stamp out discourteous behaviour unless you bring the matter to our attention.
3.11 Direction to Leave Sky Stadium
Failure to comply with a direction to leave Sky Stadium may render the Ticket Holder or Member liable to arrest and prosecution for the offence of Trespass under S. 3 of the Trespass Act 1980. Such offence is punishable on conviction by a fine not exceeding $1,000 or a term of imprisonment not exceeding three months.
3.12 Recording Equipment and Cameras
Unless otherwise advised by Wellington Rugby you may take a still photography camera into Sky Stadium and take photographs with it.
You cannot take a video or movie camera and other visual or sound recording devices into Sky Stadium. All photographs taken within Sky Stadium before, during or after the event may not be used or reproduced for commercial or financial gain by the Ticket Holder, Member or any other person without written consent of the Hurricanes Wellington Rugby, which may be withheld for any reason whatsoever.
3.13 Withdrawal of Admission
Wellington Rugby reserves the right to refuse admission to, or withdraw admission in respect of any Member or Ticket Holder for any reason deemed appropriate by Wellington Rugby.
3.14 Family and Child Access
Wellington Rugby reserves the right to designate parts of a game day venue as a Family Area or other designation. Children aged 4 and under are admitted free if they sit on the parent's lap. Children aged 5 to 15 must have a Child Membership Card or ticket to enter the game day venue.
4. CONTACT DETAILS AND UPDATE OF TERMS
4.1 Contact Addresses and Phone Numbers
If you have a problem concerning a ticket or a Membership Card, please contact Wellington Rugby on member@wrfu.co.nz
If you have a problem about someone's behaviour at a game day venue, please contact venue security.
4.2 Amendment of these Terms and Conditions
Wellington Rugby may amend these Terms and Conditions at any time by recording changes on its website and such changes then take effect immediately.
5. SHIPPING
5.1 Your membership cards will be processed and sent to your nominated delivery address at time of purchase between December 1 and January 31. Packages purchased after January 31 will be sent out within a fortnight of purchase.
GAME CANCELLATION POLICY
When an event hosted by Wellington Rugby is cancelled, Wellington Rugby will make every attempt to contact patrons via email or phone call to notify of the cancellation and the refund procedure.
Purchases made for a cancelled match made either online or via our Wellington Rugby Office are either refunded on request via direct debt or if possible, the credit card used to purchase the tickets. This usually occurs in a timely manner but can be delayed depending on outside factors beyond our control.
If the card used to purchase is no longer valid, the refund can only be processed by Direct Debit. You will need to contact our office with your ticket confirmation, proof of purchase and a bank account number that we can transfer your refund directly into. To contact us with this information, please send an email to accounts@wrfu.co.nz. Please make sure your subject line is "Cancelled/Altered Event’.
Please note that direct debit refunds can only be requested by the account/credit card holder.